Returns & FAQ

We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your message via our contact form. This quick and simple step will help us provide a speedy resolution.

We want you to have a great experience with The Brand Library. Because we offer both digital products and physical books, return and refund policies differ depending on what you purchase.

Please review the policies below before completing your order.

Digital Products

Digital Product Refund Policy

All digital product sales are final.

Because digital products are delivered electronically and provide immediate access to downloadable content, we do not offer refunds, returns, cancellations, or exchanges on digital purchases.

This includes, but is not limited to:

  • Digital journals

  • Digital planners

  • Ebooks

  • Workbooks

  • Templates

  • Downloadable PDFs

  • Digital bundles

  • PLR/MRR products

  • Other downloadable resources

Please review the product description carefully before purchasing.

If you experience a technical issue accessing or downloading your purchase, please contact us through our contact form, and we will be happy to assist with access to your files.

Purchasing a digital product and later deciding that you no longer want, need, or intend to use the product does not qualify for a refund.

Physical Books

Physical Book Return Policy

Physical books may be eligible for return within 7 days of delivery, provided the book is returned in its original condition.

Customers requesting a return for reasons other than damage, printing defects, or fulfillment errors are responsible for all return shipping costs.

Original shipping charges are non-refundable.

Books must be returned unused, unmarked, and in resellable condition. We reserve the right to decline a refund if a returned book has been damaged, written in, altered, or otherwise cannot be resold.

Any approved refund will be issued after the returned book has been received and inspected.

Damaged, Defective, or Incorrect Books

If your physical book arrives damaged, contains a printing defect, or you receive the incorrect item, please contact us within 7 days of delivery.

We will provide an exchange or replacement for qualifying damaged or defective items.

Please include:

  • Your order number

  • A description of the problem

  • Clear photographs showing the damage, printing error, or incorrect item

Photos should clearly show the affected area and, when possible, be taken on a flat, well-lit surface.

Submit your information through our contact form.

Customers will not be responsible for replacement shipping when the issue is caused by damage, a printing defect, or an incorrect item being sent.

Exchanges

Exchanges are offered only for damaged, defective, misprinted, or incorrect physical products.

We do not offer exchanges because a customer changes their mind after receiving the book.

Cancellations

Digital Orders

Digital orders cannot be cancelled once the purchase has been completed and access to the digital product has been provided.

Physical Book Orders

Physical books may begin processing shortly after an order is placed.

If your confirmation email provides an option to cancel or modify your order before production begins, you may use that option.

Once a physical book has entered production or fulfillment, the order may no longer be cancelled.

Refunds Policies

Product Orders Refund Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

Processing times vary by financial institution.

Shipping fees are not refundable unless the refund results from an error with the order or a qualifying damaged or defective product.

Donations and Tips

Donations and tips are non-refundable and cannot be cancelled once payment has been completed.

Locked Messages

Locked messages are non-refundable once payment has been completed.

If you experience difficulty accessing purchased locked content, please contact us through our contact form, and we will assist with resolving the access issue. 

International Orders

International physical orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Depending on the order and destination, these charges may either be collected during checkout or charged upon delivery.

Customers are responsible for applicable customs duties, taxes, and import fees.

We recommend contacting your local customs authority if you have questions about fees that may apply to your order.

Merchant of Record

Orders may be processed by our merchant of record and ecommerce partner, Fourthwall.com, which may assist with payment processing, fulfillment, customer support, and qualifying order-related issues.

By placing an order, you also agree to the applicable store Privacy Policy and Terms of Service.